Alert Contact applet
The Alert Contact applet triggers the outbound dial to the customer.
To set up the Alert Contact applet, configure the following parameters
Data Sources
Data sources are placeholders for the data sources' values at run time. Vonage Contact Center replaces the placeholder with a value before comparing the values.
Parameter | Options | Description |
If agent channel ends first | List of available applets | The applet that the interaction is routed to if the agent's channel ends first. Leave blank to end the interaction. |
If contact channel ends first | List of available applets | The applet that the call is routed to if the contact's channel ends first. Leave blank to end the interaction. |
Presented address | Text | The number that the customer sees. Can be predefined or left blank for the account default. If a data source is not used, this value should be one of your callback numbers. |
To address | Text | The value that identifies where the interaction will be routed. Can be predefined or left blank for the original number. |