Take Message applet

The Take Message applet records voicemails left by the caller, and sends the recordings to an email address. Use this applet when you simply do not have enough agents to respond to all of the calls, or when the call center is closed. Agents can listen to the messages later when they have more time.

The Take Message applet can play an audio file before and after the message is taken. These messages are recorded in .wav file format and emailed to a predefined address.

You can only use this applet in an interaction plan that routes calls, and not other types of interactions.

After making any changes to the applet, you must click the corresponding Update button, or buttons, to save your changes. Changes in other sections are NOT saved when you click an Update button in another section, so update the modified field or fields before making changes in other sections.

Audio Options

Field

Options

Description

Upload the audio file... (before)

Audio (.wav) file

The audio file that contains the announcement that is played when the call is routed to this applet, before the caller can leave a message.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the first announcement.

Upload the audio file... (after)

Audio (.wav) file

The audio file that contains the announcement that is played after the caller leave a message. Include the following instructions in the message:

Press 1 to listen to your recording

Press 2 to accept your recording

Press 3 to replace your recording

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the second announcement.

Select the length of silence allowed before recording is stopped

1 to 10

During a recording, if the caller is silent for the configured time period, in seconds, the recording ends and the 'after' announcement is played. The default is 2 seconds.

Shorter time periods can prematurely end the recording.

Email Options

Field	Options	Description
E-mail address of the message recipient	Text	The email address, or addresses, to which the audio file containing the caller's message is sent. Separate multiple email addresses with a comma.
Please confirm the recipient's e-mail address	Text	A confirmation of the email address, or addresses. Separate multiple email addresses with a comma.
E-mail address of the message sender	Text	The email address of the sender. The default email address is noreply@newvoicemedia.com. Changing this address increases the risk of the email being flagged as spam.
E-mail subject (auto-generated)	N/A	Message from [Applet Name] on [Line Number]

Next Applet

Field	Options	Description
Next Applet to connect to after taking message	List of available applets	The applet that the call is routed to after the message is accepted.