categories. Categories represent groups of defined phrases that an agent or customer uses during a call.category. A single category represents a defined phrase type that an agent or customer uses during a call.categories. (v2 and v3 only)name.matches.
subcategories. (v1 only)name.
guid. Unique identifier of the recording’s call.guidwill match the unique identifier specified in the request.language. The ISO code for the language used when transcribing the call. (v3 only)status. The state of the end-to-end processing of the call recording.statusis one of the following values:- processing. The recording is being processed.
- processed. The recording has been processed.
- failed. The processing of the recording failed.
confidence. The level of confidence in the transcript.confidenceis one of the following values:- high
- medium
- low
callTimeBreakdown. The time, in seconds, that the recording included one of the following:- agent. Time when only the agent was talking.
- customer. Time when only the customer was talking.
- silence. Time when nobody was talking.
- crossTalk. Time when the agent and customer were both talking.
transcript. If thetranscriptrequest parameter was true, then transcript contains a transcript of the recording; otherwise,transcriptis null.
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