used by Getting a bearer access token, How to use your bearer access token, Making a call, Retrieving the call detail, Controlling call recording, Retrieving agent state statistics, Retrieving inbound call statistics, Retrieving inbound call statistics—INTERNAL only, Retrieving outbound call statistics, Getting agent details, Querying agent availability, Querying agent availability for a specific agent, interaction type and direction, Setting disposition code for the call
Most URLs in the example code use the following values:
- ***. To access the API for your region, replace *** with the correct subdomain for your region:
Region URL subdomain Base URL EMEA emea https://emea.cc.vonage.com USA nam https://nam.cc.vonage.com APAC apac https://apac.cc.vonage.com - a1b2c3d4e5. The value represents the Vonage Contact Center account on which the API request is run. To run the API request on your account data, you must replace a1b2c3d4e5, where used, with your account's API key. For example, if your API key is mtovfiliti3, use mtovfiliti3 in place of a1b2c3d4e5.
- <ACCESS_TOKEN>. The value represents a bearer access token which you must use to validate every request. Replace <ACCESS_TOKEN> where used with your bearer access token. For information about getting a bearer access token, see Getting a bearer access token.