The buttons that appear depends on the features that are enabled for your account. The following table includes all the buttons that can appear in the top section of ContactPad, below their state. Ready Puts agent into Ready state. Button is inactive when the agent is already in Ready state. Button is active when agent is in a state that they can set their status to Ready from, such as Away, Extended Away, Ready (Offline). Inactive Active Make Call Initiates an outbound call. Button is inactive when the agent is handling an interaction, they are wrapping up their previous interaction, or — if disposition codes are enforced — the agent has not yet provided a disposition code. Button is active when agent is not handling interactions and is in a state they can make a call from, for example, Ready, Ready (Offline), Away, Inactive Active Consult Initiates a consult. Button is inactive if the agent is not handling an interaction that they can consult on. Button is active when agent is handling an interaction that they can consult on. Inactive Active Recording: Resume Resumes recording. Button is inactive if the agent is not handling an interaction or recording is not in progress. Button is active if recording is in progress. Inactive Active Recording: Pause Pauses recording. Voicemail Inactive Button is inactive when the agent has no messages available to leave. Active Leaves a message on a customer's voicemail or answering machine. Voicemail drop in ContactPad (single) Using voicemail drop in ContactPad (multiple) Voicemail plus Select Message Leaves a message on a customer's voicemail or answering machine with the option to select a message other than the default. Voicemail drop in ContactPad (multiple) Using voicemail drop in ContactPad (multiple) Park Parks a call. Unpark Unparks a call. Video call Initiates a video call. Video call in progress Stops a video call. Transfers call to a consulted number.Name Icon Description More information 
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