When NewVoiceMedia routes a call through a Set Data Source applet, the applet can create or update a placeholder, matching what has been configured within the applet.
Data Source Configuration
Field | Options | Description |
---|---|---|
Data Source | Text | Name of the placeholder to create or update when NewVoiceMedia routes an interaction through the applet. The Data Source field can contain a maximum of 255 characters. |
Value | Text | The new value of the named placeholder. You can use a combination of text and data sources to define the value. Use the following format to specify a placeholder for a data source:
You can include one or more data sources in the Value field. The data sources are placeholders for values at runtime. You can not reference a placeholder created in the same applet. For example, "0207 |
Routing
Field | Options | Description |
---|---|---|
Next Applet | List of available applets | Optional. The applet that NewVoiceMedia routes the interaction to after the applet creates or updates the data source. |