Limits for static Dial Lists
For static Dial Lists, the method used to create the Dial List determines the maximum number of calls Connect creates. The following table shows these limits:
| Method used to create Dial List | Maximum number of calls Connect can create |
|---|---|
Using a filter For information about using a filter to create a Dial List, see Creating Dial Lists from a filter. | 9,900 |
Using a view For information about creating a Dial List from a view, see Creating a Dial List from a list view. | 200 |
Uploading a CSV file For information about uploading a CSV file to create a Dial List, see Creating a Dial List from a file upload. | 9,900 |
Using a report For information about creating a Dial List from a report, see Creating a Dial List from a report. | 2000 If the report you use to create the Dial List has more than 2000 associated calls, then only the first 2000 calls are used in the Dial List. You can work around this by exporting the report to a CSV file and then creating a Dial List from that file. For more information, see Creating a Dial List from a file upload. |
Limits for dynamic Dial Lists
Dynamic Dial Lists have the following limitations:
The maximum number of calls associated with a single Dial List is 49,000.
We recommend that you keep the number of completed and skipped calls associated with a Dial List well below this limit.
- When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.