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The IVR Collect Audio applet collects a recording of a caller's voice and stores the recording in a specified audio IVR slot. For example, the applet can request that the caller says their account number.When you store a value in an IVR slot, the value is also stored as a data source. The Data Connector, Data Announcer, Data Router, ACD, and UCD applets can then use the data source. The name of the data source is the friendly name of the IVR slot, prefixed with 'IVRSlot|'. For example, if an IVR slot has a friendly name of 'StockPrice', the corresponding data source value is called 'IVRSlot|StockPrice'.

After making any changes to the applet, you must click the corresponding Update button, or buttons, to save your changes. Changes in other sections are NOT saved when you click an Update button in another section, so update the modified field or fields before making changes in other sections.

Audio & Routing
Field
Options
Description
Upload audio file of this announcement from your PCAudio (.wav) file

The audio file that contains the announcement that is played when the call is routed to this applet. The announcement tells the caller what information to provide.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

Following this Announcement next applet isList of available appletsThe applet that the call is routed to after the announcement is played.

 

Validation Options
Field
Options
Description
Validation RequiredSelect, clear

Determines whether to validate the audio or not.

Select Validation Required to verify that audio was provided.

Upload Validation AnnouncementAudio (.wav) file

The audio file that contains the announcement that is played if the caller does not respond.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

 

Validation Options

Response Audio
Field
Options
Description
Upload Response Announcement...Audio (.wav) file

The audio file that contains the announcement that is played after the caller responds.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

 

Response Audio

Data Collection Settings
Field
Options
Description
Final Silence1-20

The number of seconds to wait before routing the call to the next applet.

Select a number between 1 and 20.

SlotList of available audio IVR slotsThe audio IVR slot in which the applet must store the audio that the caller provides.

 

Data Collection Settings

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