_ExcerptConsultListNavigation

Used in Using multi-interaction routing and Working with an inbound call

You can only consult with an agent who is in Available now or Interruptible status. For more information, see Extended agent presence (calls).

Perform one of the following steps:

• To find the agent you want to consult, using the arrow keys or mouse, scroll down the list of agent, queue and service names. Press Return, or click the name, to select the appropriate name.
• In the Search field, to filter the list, type part or all of the name of the agent you want to consult. Use the arrow keys or mouse to scroll down the filtered list to the agent. Press Return, or click, to select the appropriate name.
• In the Search field, type the whole name of the agent you want to consult. If the name is unique in the list, it will be selected automatically.

• In the Search field, type the telephone number of the person you want to consult.

  A No matches found message appears when you type a telephone number. Ignore this message when consulting a telephone number.