An agent can dial a short code to make a call or to transfer a caller to another number using their ContactPad. For information on making outbound calls, see Making an outbound call. This feature is useful if agents frequently call or transfer callers to a particular number. You must assign a short code to the destination number.
To add a short code, perform the following steps:
- Log in to ContactWorld and go to System Settings. For information on accessing System Settings, see Editing System Settings.
- At the bottom of the page, click Short Code Directory. The short code sections appear.
In the top section, provide the following information:
Field Description Example Name The name used to identify the short code. You can only use alphanumeric characters. ACME Phones ShortCode The short code that an agent can dial to call or transfer a call to the destination number. Maximum of 15 digits. 12345 Destination The number that the short code routes the call to. The destination number can be any telephone number. 01832 573829 +441832573829 - Click Add ShortCode. The short code appears in the list of existing short codes.
To delete a short code, select the check box alongside the short code you want to delete. Click Delete ShortCode. The short code is removed from the list of existing short codes.
To delete all the short codes, select the Select All check box and click Delete ShortCode. The short codes are all removed from the list of existing short codes.