The ContactWorld Auto Call Recording user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based call recording. The permission set gives agents read only access to the required mappings objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based call recording, see Configuring prefix-based call recording and Configuring field-based call recording.
Object Settings
Callback Prefix Mappings
Tab Settings
| Available | Visible |
|---|---|
 | |
Object Permissions
| Read | Create | Edit | Delete | View All | Modify All |
|---|---|---|---|---|---|
|  | | |
| |
Field Permissions
| Field name | Read | Edit |
|---|---|---|
| Call Recording Enabled | | |
Field-Based Callback Number Mappings
Tab Settings
| Available | Visible |
|---|---|
| |
Object Permissions
| Read | Create | Edit | Delete | View All | Modify All |
|---|---|---|---|---|---|
| | | |
| |
Field Permissions
| Field name | Read | Edit |
|---|---|---|
| Call Recording Enabled | | |
| Value | | |
Apex Class Access
| Class name | Enabled |
|---|---|
| NVMContactWorld.CallRecordingByNumberPrefix | |
| NVMContactWorld.SelectCallRecordingByField | |