When you store a value in an IVR slot, the value is also stored as a data source. The Data Retriever, Data Announcer, Data Router, ACD, and UCD applets can then use the data source. The name of the data source is the friendly name of the IVR slot, prefixed with 'IVRSlot|'. For example, if an IVR slot has a friendly nameĀ of 'StockPrice', the corresponding data source value is called 'IVRSlot|StockPrice'.
Manage space
Manage content
Integrations