Getting started (Agents API)

To start using the Vonage Contact Center’s (VCC) Agents API you must complete the following tasks:

• Sign up for a VCC account. Find more information about how to do this at Vonage Cloud Contact Center.
• Get your client credentials from the VCC Admin Portal. For information, see Getting API credentials from VCC in How to authenticate with a Vonage Contact Center (VCC) API.
• Use the credentials to get a bearer access token. You must use your bearer access token to send requests to the Agents API. For information about using your client credentials to get a bearer access token, see Requesting your bearer access token in How to authenticate with a Vonage Contact Center (VCC) API.

The root URL for the Presence API is https://***.api.newvoicemedia.com/agents/, where *** represents a regional subdomain. URLs in the example code use *** in place of the region. To access the API for your region, replace *** with the correct subdomain for your region.