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Excerpt

The IVR Collect Digit String applet collects a string of digits, in an IVR slot, that a caller provides using their telephone key pad. The applet stores this string in the specified digit string IVR Slot. For example, you might ask a user to provide their account number using their key pad. The applet collects this information.

You can optionally collect the data securely, if, for example, you are collecting payment card data.


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Announcement
Standard options
FieldOptionsDescription
Upload Input prompt audio file of this announcement from your PCAudio (.wav) file

The audio file that contains the announcement prompt that is played when the call is routed to this applet. The announcement prompt tells the caller what information to provide using their telephone key pad.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

Alternative Text

the prompt.

For information about the format of the audio file, see Recording and preparing audio used in applets.

Input prompt alternative textTextIf you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played when the call is routed to this applet.
Following this Announcement next applet isList of available appletsThe applet that the call is routed to after the announcement is played.
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Maximum Input
press
FieldOptionsDescription
Maximum Number of DigitsNumberMaximum number of digits to collectNumber

The maximum number of digits that the caller can

provide. When the caller has pressed the correct number of digits, the call routes to the next applet.

Type the maximum number of digits that you want the applet to collect.

Collect securelyCheck boxSelect Collect securely to store the provided digits in the IVR slot specified in the Destination field for the duration of the call.
DestinationList of available IVR slots OR a text box

If you do not select Collect securely, select the IVR slot that you want to store the provided digits in.

If you select Collect securely, type the name of the Data Source that you want to store the provided digits in.

Next applet after digits collectedList of available appletsThe applet that the call is routed to after the announcement is played.
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No Input Options
Number no inputs equals or exceeds the Max. No Input Count.
FieldOptionsDescriptionMax. No Input Count
Maximum input promptsList of numbersIf the caller does not provide any information using their telephone key pad, the applet plays the announcement input prompt again. The Max. No Input Count Maximum input prompts is the maximum number of times that the applet replays the announcement input prompt after no input.Applet to go to after above nbr of no inputs
Next applet after maximum input promptsList of available appletsThe applet that the call is routed to if the input prompt has been played the maximum number of times.
 
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Validation
Confirmation Options
Upload Validation Announcement
FieldOptionsDescription
Confirmation prompt?Check boxDetermines whether or not the caller should confirm that they have provided the correct digits.
Playback audio fileAudio (.wav) file

The audio file containing the announcement that is played if the administrator supervisor wants the caller to validate confirm their input.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

Alternative Text

.

For information about the format of the audio file, see Recording and preparing audio used in applets.

If you do not provide audio or alternative text, the default audio is played. The default audio .......

Playback alternative textStringIf you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played if the administrator supervisor wants the caller to validate confirm their input.
Validation requiredSelect, clearDetermines whether or not the digit string should be validated by the caller.
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Announcement
announcement announcement Alternative Text (To be spoken if no audio file)
FieldOptionsDescription
Upload Response AnnouncementConfirmation prompt audioAudio (.wav) file

The audio file that contains the

prompt that is played when the digit string that the caller provides is valid, or not validated. The

prompt should tell the caller to press 1 to accept the information they provide, or 2 to re-enter the information.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

For information about the format of the audio file, see Recording and preparing audio used in applets.

If you do not provide audio or alternative text, the default audio is played.

Confirmation prompt alternative textStringIf you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played when the digit string that the caller provides is valid, or not validated.
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Friendly Name
FieldOptionsDescription
SlotList of available digit string IVR slots

The digit string IVR slot in which the applet must store the digit string that the caller provides.

 
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Confirmation optionsImage Modified