The IVR Collect Digit String applet collects a string of digits, in an IVR slot, that a caller provides using their telephone key pad. The applet stores this string in the specified digit string IVR Slot. For example, you might ask a user to provide their account number using their key pad. The applet collects this information. You can optionally collect the data securely, if, for example, you are collecting payment card data.
When you store a value in an IVR slot, the value is also stored as a data source. The Data Connector, Data Announcer, Data Router, ACD, and UCD applets can then use the data source. The name of the data source is the friendly name of the IVR slot, prefixed with 'IVRSlot|'. For example, if an IVR slot has a friendly name of 'StockPrice', the corresponding data source value is called 'IVRSlot|StockPrice'.
Standard options
| Field | Options | Description |
|---|---|---|
| Input prompt audio file | Audio (.wav) file | The audio file that contains the prompt that is played when the call is routed to this applet. The prompt tells the caller what information to provide using their telephone key pad. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the prompt. For information about the format of the audio file, see Recording and preparing audio used in applets. |
| Input prompt alternative text | Text | If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played when the call is routed to this applet. |
| Maximum number of digits to collect | Number | The maximum number of digits that the caller can provide. When the caller has pressed the correct number of digits, the call routes to the next applet. Type the maximum number of digits that you want the applet to collect. |
| Collect securely | Check box | Select Collect securely to store the provided digits in the IVR slot specified in the Destination field for the duration of the call. |
| Destination | List of available IVR slots OR a text box | If you do not select Collect securely, select the IVR slot that you want to store the provided digits in. If you select Collect securely, type the name of the Data Source that you want to store the provided digits in. |
| Next applet after digits collected | List of available applets | The applet that the call is routed to after the announcement is played. |
No Input Options
| Field | Options | Description |
|---|---|---|
| Maximum input prompts | List of numbers | If the caller does not provide any information using their telephone key pad, the applet plays the input prompt again. The Maximum input prompts is the maximum number of times that the applet replays the input prompt after no input. |
| Next applet after maximum input prompts | List of available applets | The applet that the call is routed to if the input prompt has been played the maximum number of times. |
Confirmation Options
| Field | Options | Description |
|---|---|---|
| Confirmation prompt? | Check box | Determines whether or not the caller should confirm that they have provided the correct digits. |
| Playback audio file | Audio (.wav) file | The audio file containing the announcement that is played if the supervisor wants the caller to confirm their input. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. If you do not provide audio or alternative text, the default audio is played. The default audio ....... |
| Playback alternative text | String | If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played if the supervisor wants the caller to confirm their input. |
| Confirmation prompt audio | Audio (.wav) file | The audio file that contains the prompt that is played when the digit string that the caller provides is valid, or not validated. The prompt should tell the caller to press 1 to accept the information they provide, or 2 to re-enter the information. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. If you do not provide audio or alternative text, the default audio is played. |
| Confirmation prompt alternative text | String | If you do not provide an audio file, you can type text that ContactWorld converts to speech. The speech is played when the digit string that the caller provides is valid, or not validated. |
