A call ends when either you or the customer hangs up their phone, or you click Release in ContactPad. For more information about ending calls, see Ending Working with an inbound call.
When the call has ended, you have two options:
- Call the next customer in your Dial List. In the ContactWorld Connect component, click Next. The next customer detail record appears, and, if the Dial List mode is Automatic, the Dialer Connect calls the customer.
- Take a break before calling the next customer in your Dial List. In the ContactWorld Connect component, click Stop. You must click Start to restart using Connect.
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