A call ends when either you or the customer hangs up their phone, or you click Release in ContactPad. For more information about ending calls, see Ending an inbound call.
When the call has ended, you have two options:
- Call the next customer in your Dial List. In the ContactWorld Connect component, click Next. The next customer detail record appears, and, if the Dial List mode is Automatic, the Dialer calls the customer.
- Take a break before calling the next customer in your Dial List. In the ContactWorld Connect component, click Stop. You must click Start to restart using Connect.
When your call has ended, your state initially changes to Wrap Up (Auto). While in this state, the Next and Stop buttons are unavailable so you cannot proceed to the next call or take a break from your dial list. The Next and Stop buttons become active when your state changes to a Ready state (Ready or Ready for Outbound).
Connect in Salesforce Classic
Connect in Salesforce Lightning Experience
