When an agent makes a call using NewVoiceMedia, the agent can set a disposition code associated with that call. For more information about disposition codes, see Disposition codes for NewVoiceMedia in Salesforce.
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| Custom Settings field | Description | Example | |||
|---|---|---|---|---|---|
| Log a Call Disposition Code Field | The disposition code field's API name. You must have added the disposition code field to the Log a Call area as described in the previous section. | Disposition_code__c | |||
| ContactWorld Account Key | Your NewVoiceMedia account key. You may have already added this information to configure another feature. | polik21xpsu | ContactWorld API Authentication Token | The API token for your NewVoiceMedia account keymust also set your API token for the account key. For information about setting your API token, see Configuring NewVoiceMedia API authentication tokens. You may have already added this information to configure another feature. | znEJrJ66Ak+CC8e+GHCq4Iy8lzx5YIlv4tfuCtY6Rue=polik21xpsu |
For information about editing custom settings, see Configuring custom settings for optional NewVoiceMedia features in Salesforce.
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Configuring setting the disposition code for a call based on the call's outcome
If enabled for your account, you can configure NewVoiceMedia in Salesforce to automatically set the disposition code for an outbound call based on what happened to the call. To configure this feature, you must map call outcomes to disposition codes.
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