You can integrate Vonage Contact Center with your existing Salesforce system.

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In this section
Overview of Vonage Contact Center and Salesforce Vonage Contact Center features supported in Salesforce editions Automatic callback numbers for Click to dial Automatic call recording for outbound calls Call logging in task records Click to dial ContactPad in Salesforce Vonage Contact Center in Salesforce Lightning Experience Vonage Contact Center omni-channel solution Vonage Contact Center reports and dashboards in Salesforce Disposition codes for Vonage Contact Center in Salesforce Integration with the Salesforce Mobile App Salesforce record display and popping in Vonage Contact Center Scheduled callbacks Telephone number formats in Vonage Contact Center in Salesforce Creation of multiple Vonage Contact Center user accounts from Salesforce Sales Engagement Powered by Vonage Frequently asked questions about Vonage Contact Center in Salesforce Installing Vonage Contact Center into Salesforce Prerequisites for installing Vonage Contact Center into Salesforce Installing the latest version of Vonage Contact Center into Salesforce Upgrading to the latest version of Vonage Contact Center in Salesforce Release notes for Vonage Contact Center in Salesforce Decommissioning Vonage Contact Center for Salesforce Installing or upgrading the latest version of Vonage Contact Center Core Components into Salesforce Release notes for Vonage Contact Center Core Components Integrating your Vonage Contact Center account with Salesforce, using Lightning Setup Flows Configuring Vonage Contact Center in Salesforce Setting up Vonage Contact Center users in Salesforce Linking Vonage Contact Center to a Salesforce account Configuring your Salesforce call center to use Vonage Contact Center in your region Adding ContactPad to Lightning Experience apps Configuring Vonage Contact Center in Salesforce (optional tasks) Using Vonage Contact Center in Salesforce Logging in to and out of ContactPad in Salesforce Receiving inbound calls using Vonage Contact Center in Salesforce Using Click to dial in Vonage Contact Center in Salesforce Logging a call during the call Running Salesforce call center reports Accessing, scoring and commenting on call recordings using Vonage Contact Center in Salesforce Using callbacks using Vonage Contact Center in Salesforce Using Vonage Contact Center in the Salesforce Mobile App on your mobile device Setting disposition codes for Vonage Contact Center in Salesforce Using multi-interaction routing Transferring a case or a custom object Reference information for Vonage Contact Center and Salesforce Built-in reports for Vonage Contact Center in Salesforce Call outcomes Clickjack protection support Custom Salesforce objects in Vonage Contact Center managed package Task record fields Vonage Contact Center and Salesforce enhanced domains Vonage Contact Center user permission sets Where to find personal data used by Vonage Contact Center in Salesforce

In this section

Overview of Vonage Contact Center and Salesforce
Frequently asked questions about Vonage Contact Center in Salesforce
Installing Vonage Contact Center into Salesforce
Installing or upgrading the latest version of Vonage Contact Center Core Components into Salesforce
- Release notes for Vonage Contact Center Core Components
Integrating your Vonage Contact Center account with Salesforce, using Lightning Setup Flows
Configuring Vonage Contact Center in Salesforce
Using Vonage Contact Center in Salesforce
Reference information for Vonage Contact Center and Salesforce

Vonage Contact Center and Salesforce integration

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