How do I park an interaction?
When a case is assigned to you or while you are working on a case, you can park the case to work on it later. You might want to park a case in the following situations:
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When you want to work on the case you must then retrieve it. For information about retrieving a case, see Retrieving a parked case in Unite. Parking a case is a little like putting a call on hold except that parking a case leaves you free to deal with other cases in the meantime.
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