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Two log in options are available to users of ContactWorld on the Login page:

  • Portal Login Administrators of ContactWorld  ContactWorld supervisors must log in using the Portal Login option to configure interaction plans, monitor agent activity, configure users, and so on.
  • Agent Login Page ContactWorld agents can log in using the Agent Login Page option, which provides a micro-browser showing the agent their state and allowing them to make and transfer calls. For more information about logging in as a ContactWorld agent, see Getting started with ContactPad.
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 ContactWorld Login page

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To log in as a ContactWorld administratorsupervisor, perform the following steps:

  1. In the Portal Login area, type your username and password. Click Login.

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    • If you provide incorrect or invalid details, you receive an error message.
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    Invalid administrator login

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    • If you have forgotten your password, click Forgot your password?. Type your username and email address in the page that appears. Click Email Password Reset Link. You are sent an email with instructions to reset your password. Follow the instructions in the email.
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    Forgotten password

  2. If you have access to more than one account, you must specify the account you want to administersupervise.

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    Select the account from the list and click Select.

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    Select working account

     

     

    You are logged in. The ContactWorld homepage appears. For information about the ContactWorld homepage, see ContactWorld user interface.