Using the Vonage Contact Center Admin Portal
- Helen Griffith
Owned by Helen Griffith
How do I use the VCC Admin Portal as a supervisor?
As a VCC Admin Portal supervisor, you are able to perform tasks including the following:
- Monitor call center performance, log agents in to the VCC Admin Portal and change agents' states in Real Time. For more information about Real Time, see Real Time (legacy).
- Create applets and interactions plans in Interaction Plans Architect. For more information about Interaction Plans Architect, see Interaction Plans Architect.
- Configure settings for your call center. For more information about configuring call center settings, see Editing Configuration (Account Settings).
- View system activity using Audit Log. For more information about Audit Log, see Audit Log.
- Search and listen to call recordings in Interaction Content. For more information about Interaction Content, see Interaction Content.
In this section
- Logging in to the Vonage Contact Center Admin Portal
- Logging in to the Vonage Contact Center Admin Portal using single sign-on
- Managing your Vonage Contact Center password
- Linking your supervisor user with an agent user
- Editing Configuration (Account Settings)
- Controlling features for your account
- Configuring password policy
- Configuring integration with Skype for Business
- Configuring IT contacts for your account
- Configuring single sign-on
- Configuring licenses
- Configuring short codes
- Configuring agent states
- Configuring names for callback numbers
- Getting your client credentials from the Vonage Contact Center Admin Portal
- Configuring emergency numbers
- Configuring post call quality rating
- Configuring enforced disposition codes
- Configuring user access
- Raising a Right to be Forgotten request for Vonage to process
Support and documentation feedback
For general assistance, please contact Customer Support.
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