If ContactPad your ContactWorld account is enabled to use WebRTC and you have the feature switched on for your individual agent account, you can make and receive calls using your usual computer or device, without any need for ; you do not need a physical telephone. For more information, see ContactPad with WebRTC.
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Before you use ContactPad with WebRTC, remember to set up audio devices properly. These devices include microphone, speakers, recording and playback equipment, and browser. ContactPad with WebRTC is only supported in Chrome. The first time you use ContactPad with WebRTC, your browser might ask permission to use the device's audio hardware. In Chrome Allow and Deny buttons appear. Click Allow. |
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To use ContactPad with WebRTC, perform the following steps:
You can use the Use Softphone check box to switch between using WebRTC and a physical telephone whenever you need to, without help from your supervisor.
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Using ContactPad in the usual way, when you receive an incoming call, instead of your telephone handset ringing, additional buttons appear within ContactPad and you hear a tone through your configured headset or speakers. For information about receiving an inbound call in the usual way, see Receiving an inbound call.
When you are connected to the caller, you can hear the caller through the speakers that you have configured and the caller can hear you when you speak into your configured microphone. You can perform any of the tasks described in Receiving an inbound call.
You end a call using ContactPad in the usual way. For information about ending calls, see Ending an inbound call. To hang up, click Hangup. |
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