ContactPad
ContactPad is the agent's main interface with Vonage Contact Center. Using ContactPad, the agent can make, receive and record calls.
In this section
- Overview of ContactPad
- Agent states in ContactPad
- Call history in ContactPad
- Call notifications in ContactPad
- ContactPad address book
- ContactPad with multiple interactions
- ContactPad with presence
- ContactPad with Screen Lock for Vonage Contact Center
- ContactPad with WebRTC
- Extended agent presence (calls) in ContactPad
- Extended automatic wrap in ContactPad
- Payments in ContactPad
- Personal queues in ContactPad
- Post Call Quality Rating in ContactPad
- Priority call handling in ContactPad
- Single sign-on in ContactPad
- Voicemail in ContactPad
- Quick voice messages in ContactPad
- Warm and cold transfers in ContactPad
- Warning and error messages in ContactPad
- Using ContactPad
- Accessing the call GUID in ContactPad
- Changing states in ContactPad
- Changing your telephone number in ContactPad
- Declining calls in your personal queue
- Getting started with ContactPad
- Handling priority calls in ContactPad
- Logging an interaction in ContactPad
- Logging in to ContactPad
- Logging in to ContactPad using single sign-on
- Logging out of ContactPad
- Making and receiving calls in ContactPad
- Managing your ContactPad password
- Pausing and resuming call recording in ContactPad
- Rating call quality in ContactPad
- Reporting problems in ContactPad
- Setting the default callback number in ContactPad
- Taking payments in ContactPad
- Using ContactPad with Screen Lock
- Using ContactPad with WebRTC
- Using voicemail in ContactPad
- Using voicemail drop in ContactPad
- Viewing and returning recent and missed calls in ContactPad
, multiple selections available,
Support and documentation feedback
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.