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  1. Log in to the NewVoiceMedia platform as a supervisor. For information on logging in to the NewVoiceMedia platform, see Logging in to the NewVoiceMedia platformVonage Contact Center Admin Portal.
    • If you are the supervisor of multiple accounts, select the account that you want to access IVR Data Collector for, and click Select.
    NewVoiceMedia appears.

  2. From the NewVoiceMedia homepage, move your mouse pointer over the menu icons on the left of the page.
    In the menu that appears, click IVR Data Collector. IVR Data Collector appears.

    IVR Data Collector

  3. In the Number to Configure listdata for list, click the number you want to add friendly names for. Click Configure Data. Digit 0 to Digit 31, String 0 to String 31, and Audio 0 to Audio 31 fields appear.

  4. In a currently unused IVR slot field (that is, an empty field), type a memorable and appropriate friendly name for that slot.
    For example, type "Customer satisfaction" in Digit 0, "Customer number" in String 0, or "General feedback" in Audio 0. Repeat for all IVR slots you want to use.

    IVR Digit fields

    IVR String fields

    IVR Audio fields

  5. Scroll down until you see Update IVR Friendly Names. Click Update IVR Friendly Names. Update IVR Friendly Names appears.

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