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To park a case, when the case is assigned to you and pops in Service Cloud, in ContactPad click Park. You are released from this case in ContactPad and your state changes to Wrap Up (Auto). After 15 seconds, your state changes to Ready, and you can work on other tasks.


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The parked case appears in the queue information panel in ContactPad.


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titleAutoparking Cases

If the autoparking feature is enabled for your account, if you receive a call while working on a case, the case is automatically parked and you can handle the incoming call in the usual way. For information about receiving an inbound call using NewVoiceMedia in Salesforce, see Receiving inbound calls using NewVoiceMedia Vonage Contact Center in Salesforce.