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If your ContactWorld account is enabled to use WebRTC and you have the feature switched on for your individual agent account, you can make and receive calls using your usual computer or device; you do not need a physical telephone. For more information, see ContactPad with WebRTC.

additional buttons appear within ContactPad and you hear a tone through your configured headset or speakers. For information about receiving an inbound call in the usual way, see Receiving an inbound call.

When you are connected to the caller, you can hear the caller through the speakers that you have configured and the caller can hear you when you speak into your configured microphone.

You can perform any of the tasks described

in Receiving an inbound call.

You end a call using Softphone ContactPad in the usual way. For information on about ending calls, see Ending an inbound call. To  To hang up your Softphone, click Hangup.

 additional buttons appear within ContactPad and you hear a tone through your configured headset or speakers. For information about making an outbound call in the usual way, see Making an outbound call.

If the person you are calling answers their phone, you are connected to the

target number. You can hear the person who answers the phone through the speakers that you have configured and that person can hear you when you speak into your microphone.

You end your outbound call using Softphone in the same way as you would end a normal inbound call. For information on about ending inbound calls, see Ending an inbound call. To hang up your Softphone, click Hangup. The only difference is that all outbound calls receive the same amount of wrap up time, as set by your Administratorsupervisor, while inbound calls receive a wrap up time that depends on the type of inbound call.

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