When you make a call using the Dialer, you can select an action associated with that call. finish making a call, you can specify what happened on the call. For example, if the customer was busy, you can set the disposition code to Busy; if the customer requested a call back, you can set the disposition code to Call in 7 days, or Call tomorrow; if you transferred the call to another agent, you can set the disposition code to Transfer. Installing Connect provides a default list of disposition codes.
The following table lists the actions disposition code provided by the installation. Your administrator can change this list. For information on about changing this list, see Configuring disposition codes (call actions).
Call action| Disposition code | Description |
|---|
| Bad Number | Phone number incorrect. |
| Busy | Customer phoneline was busy when agent called. |
| Call in 7 days | Call customer in seven days. |
| Call tomorrow | Call customer tomorrow. |
| Contact | Contact made with the customer |
| Don't call again | Customer requested not to be called again. |
| Left Live Message | Left message that was not pre-recorded |
| Left Voicemail | Agent left pre-recorded voicemail. |
| No |
answer| Answer | Call was not answered. |
| None | No action to take |
| Sent Documentation | Agent sent customer documentation. |
| Set Callback | Set a callback for given time and day |
| Transfer | Transferred call to another agent |
| Update contact details | Update contact details. |
| Wrong Number | Phone number incorrect. |