Disposition codes in Connect

In this page

For information about configuring and setting disposition codes, see Configuring disposition codes for Vonage Contact Center in Salesforce and Setting disposition codes in Connect.

Automatically setting a disposition code for a call is a component of the progressive dialing feature.

For information about the progressive dialing feature, see Progressive dialing.

Disposition codes in Connect managed package

Installing Connect provides a default list of disposition codes in the custom Next Action (VCCConnect__Next_Action__c) picklist field.The following table lists the disposition codes provided by the installation. Your Salesforce administrator can change values this list. For information about changing picklist values, see Salesforce help. Alternatively you can create and use your own disposition code field. For information about configuring a disposition code field, see Configuring disposition codes for Vonage Contact Center in Salesforce.

Disposition code	Description

Disposition code	Description
Bad Number	Phone number incorrect.
Busy	Customer phone was busy when agent called.
Call in 7 days	Call customer in seven days.
Call tomorrow	Call customer tomorrow.
Contact	Contact made with the customer
Don't call again	Customer requested not to be called again.
Left Live Message	Left message that was not pre-recorded
Left Voicemail	Agent left pre-recorded voicemail.
No Answer	Call was not answered.
None	No action to take
Sent Documentation	Agent sent customer documentation.
Set Callback	Set a callback for given time and day
Transfer	Transferred call to another agent
Update contact details	Update contact details.
Wrong Number	Phone number incorrect.