When an agent makes a call using NewVoiceMedia, the agent can set a disposition code associated with that call. For more information about disposition codes, see Disposition codes for NewVoiceMedia in Salesforce.
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| Custom Settings field | Description | Example |
|---|---|---|
| Log a Call Disposition Code Field | The disposition code field's API name. You must have added the disposition code field to the Log a Call area as described in the previous section. | Disposition_code__c |
| ContactWorld Account Key | Your NewVoiceMedia account key. You must also set your API token for the account key. For information about setting your API token, see Configuring NewVoiceMedia API authentication tokens. You may have already added this information to configure another feature. | polik21xpsu |
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To display the disposition code in the task record, you must firstly first specify, in custom settings, the field that will contain the disposition code. You can use the standard Call Result (CallDisposition) task field or create a custom field for this purpose. For information about information about editing custom settings, see Configuring custom settings for optional NewVoiceMedia features in Salesforce.
When your custom component runs the configured Apex code, the DispositionCodeService sets the specfied specified field's value to the value represented by DISPOSITION_CODE_VALUE in the code.
Next, you must add the field to the task's page layout.