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Setting up personal queues, Taking and sending a message from a caller, Using custom dynamic announcements in a Data Announcer applet, Tagging interactions with a skill or skills, Using dynamic audio in a Universal Contact Distributor (UCD) applet

Excerpt

You can use any applet that stores data in a data source to create the data sources. These applets are the Data The following applets create data sources:

  • Data Retriever applet. For information about the Data Retriever applet,
the ,
  • . For information about the IVR Collect Digit
String
  • applet,
the Set Menu Digit, and the IVR Set Menu these applets, see Data Retriever applet, and

You can also use an existing data source; by default, all calls have the following data sources available:

  • Call Guid
  • CLID
  • Dialled Number
  • Language