IVR Collect Digit applet
The IVR Collect Digit applet collects a digit, in an IVR slot, that a caller provides using their telephone key pad. The applet stores this digit in the specified digit IVR Slot. For example, a post-call survey can use the IVR Collect Digit applet to collect responses to questions.
Announcement
Field | Options | Description |
|---|---|---|
Upload audio file of this announcement from your PC | Audio (.wav) file | The audio file that contains the announcement that is played when the call is routed to this applet. The announcement tells the caller what information to provide using their telephone key pad. Maximum times The applet plays the audio file a maximum of ten times, waiting 5 seconds between each. After playing the audio file ten times, the call is routed to the next applet. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. |
Alternative Text | Text | If you do not provide an audio file, you can type text that Vonage Contact Center converts to speech. The speech is played when the call is routed to this applet. Maximum times The applet plays the alternative text a maximum of ten times, waiting 5 seconds between each. After playing the alternative text ten times, the call is routed to the next applet. |
Following this Announcement next applet is | List of available applets | The applet that the call is routed to after the IVR digit is collected, or after the audio file or alternative text is played ten times. |
Digit Selection
Field | Options | Description |
|---|---|---|
Digit n | Select, clear | Specifies the valid digits that the IVR Collect Digit applet stores. Select the digit or digits that correspond to options in the announcement |
Friendly Name
Field | Options | Description |
|---|---|---|
Slot | List of available digit IVR slots | The digit IVR slot in which the applet must store the digit that the caller presses. |
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.