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NewVoiceMedia features in Salesforce | Salesforce Sales/Service Cloud Editions | Salesforce Features | |
---|---|---|---|
Professional 1 | Enterprise/ | Person Accounts | |
Auto call recording | |||
Automatic callback numbers | |||
2 | |||
Click to dial | |||
Data creation using the Data Connector | |||
Data retrieval using the Data Connector | |||
Personalized number presentation | |||
Reports and dashboards | |||
Salesforce1 | |||
Scheduled callbacks | |||
Screen popping | |||
Unite (omni-channel) | |||
Connect |
1 Requires additional API access
2 Requires adding CallEndEvent fields to layout and making them editable
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