Unite (omni-channel routing)
- Helen Griffith
Owned by Helen Griffith
Unite (omni-channel routing) is deprecated Unite (omni-channel routing) is now deprecated. To route cases, use Salesforce external routing. For information, see Integration with Salesforce external routing in Vonage Contact Center omni-channel solution.Using Unite, you can accept interactions from various channels: email, social media including Twitter and Facebook, SMS, and so on. You can then assign the interactions to the most appropriate agents.
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