NewVoiceMedia can record all inbound and outbound calls. For more information about recording calls, see Call recording.
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If ConversationAnalyzerProfile contains no value at the end of the call, Conversation Analyzer cannot categorize the call. |
Conversation Analyzer Analytics for Salesforce
If enabled for your account, you can use Conversation Analyzer Analytics in for Salesforce. The Conversation The Conversation Analyzer Analytics for Salesforce feature analyzes your Salesforce CRM data seamlessly with data from your NewVoiceMedia account and from Conversation Analyzer. This integration provides you more business insights than Conversation Analyzer on its own. You can also gain a better understanding about what conversations are being had and when.
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To use Conversation Analyzer Analytics for Salesforce, you must have:
- Integrated your NewVoiceMedia account with Salesforce
- Enabled Einstein Analytics in your Salesforce org
- Installed and configured NewVoiceMedia's Advanced Reporting and Statistics package in Salesforce
You can then get started Conversation Analyzer Analytics for Salesforce. An extension of Conversation Analyzer Analytics for Salesforce is the Word Cloud feature. For information about getting started with and using Conversation Analyzer Analytics for Salesforce with or without Word Cloud, see Getting started with NewVoiceMedia Vonage Contact Center Conversation Analyzer Analytics and Using Conversation Analyzer Analytics for Salesforce.