Conversation Analyzer

Owned by Helen Griffith

Last updated: Feb 02, 2022

Add-on feature

This feature is an add-on feature. To get this add-on, contact your Vonage Contact Center account manager.

In the Call Recordings area of the VCC Admin Portal, if enabled for your account, you can use Conversation Analyzer to transcribe and categorize your call recordings.

What can we help you with today?

In this section

Overview of Conversation Analyzer
- Sentiment analysis
Category Editor for Conversation Analyzer
Analyzing a call recording
Conversation Analyzer in Salesforce
- Configuring Conversation Analyzer in Salesforce
- Analyzing a call recording in Conversation Analyzer in Salesforce
Conversation Analyzer in Historical Analytics
- Default Conversation Analyzer dashboards in Historical Analytics
- Conversation Analyzer (CA) fields

Support and documentation feedback

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