...
| Wallboard | Normal User | Nominee | ||
|---|---|---|---|---|
| Group, Queue, Line permissions | Configurable | Configurable | All | |
| Skill Management | No | Yes | Yes | |
| Virtual Queues | No | Yes | Yes | |
| Agreement Management | No | No | Modify | |
| Dashboards | Yes | Yes | Yes | |
| Real Time | View | Modify Views | All*, other than Supervisor Monitoring (*includes creating agents) | |
| Call Plan/Interaction Architect | - | - | View, add, and modify applets | |
| Contact Manager | - | - | View and update | |
| Agent UI/Desktop Manager | - | - | Create screen pops and configure field names | |
| Stats and Reports | - | View | View and create reports | |
| IVR Data Collector | - | - | View, modify | |
| Call Recordings Archive | - | - | View | |
| System Audit/View Audit Trail | - | - | View all | |
| System Settings | View | View | Modify | |
| User Admin | No | View | Modify | |
| User Access | ||||
| Change password? | Yes | Yes | Yes | |
| Create user? | - | - | Yes | |
| View/edit users? | - | - | Manager's managees (peers/team) | |
| Add linked account? | - | - | Yes | |
| Add managee? | - | - | Yes | |
| API Admin | No | No | Yes | |
| Global PCI Admin | No | No | Yes | |
| Salesforce Administration | No | No | Yes | |