Vonage Contact Center account user roles

Account user role determines what permissions the user has to each of their linked accounts:

Nominee Nominee account role is the highest level of supervisor.
Normal User Most supervisors will have an account role of normal user. A supervisor can perform normal day to day tasks with a normal user role.
Wallboard Supervisors with wallboard user role can view the Real Time area of the VCC Admin Portal and no other VCC Admin Portal features.

For a full list of account user role permissions and their explanations, see Feature permissions.

In User Admin, account roles are referred to as licenses. For mappings between them see User Admin types and licenses.

		Wallboard	Normal User	Nominee

		Wallboard	Normal User	Nominee
Group, Queue, Line permissions		Configurable	Configurable	All
Skill Management		No	Yes	Yes
Virtual Queues		No	View	Modify
Dashboards		Yes	Yes	Yes
Real Time		View	Modify Views	All, other than Supervisor Monitoring (includes creating agents)
Interaction Plans Architect		-	-	View, add, and modify applets
Contact Manager		-	-	View and update
Agent UI/Desktop Manager		-	-	Create screen pops and configure field names
IVR Data Collector		-	-	View, modify
Call Recordings		-	-	View
Audit Log/View Audit Trail		-	-	View all
Configuration		View	View	Modify
User Admin		No	View	Modify
User Access
	Change password?	Yes	Yes	Yes
	Create user?	-	-	Yes
	View/edit users?	-	-	Manager's managees (peers/team)
	Add linked account?	-	-	Yes
	Add managee?	-	-	Yes
API Credentials		No	No	Yes
Salesforce		No	No	Yes