Versions Compared

Old Version 5

changes.mady.by.user Helen Griffith

Saved on

compared with

New Version 6

changes.mady.by.user Helen Griffith

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

A categorization profile contains categories and subcategories for the Conversation Analyzer feature. Conversation Analyzer uses the profile to categorize transcripts of call recordings. The profile also contains any substitution and redaction rules you provide. Using the substitution and redaction rules, Conversation Analyzer refines the transcribed text.

The categorization profile applies to the associated account. For information about where you can view the categorized recordings and refined transcripts, see Listening to and commenting on a call recording.

...

Note
titleAnalyzing transcripts

Conversation Analyzer analyzes transcripts in several steps:

  1. Conversation Analyzer identifies characters in the transcripts. Characters are either word or non-word characters. Characters from the Unicode categories (see expression and find value validation), plus apostrophes, are word characters. Other characters are non-word characters and act as word separators. Non-word characters include !, £, $, %, ^, &, *, (, ), and -.
  2. Conversation Analyzer uses findings from step 1 to identify the individual words in the transcripts.
  3. Conversation Analyzer looks for words in the transcripts that match the rules in the categorization profile:
    1. Conversation Analyzer applies substitution rules first, replacing text if found.
    2. Conversation Analyzer tags the processed transcripts with the corresponding categories if found.

...

Valid expression and find values contain only alphanumeric, apostrophe and space characters; that is, values can contain spaces (U+0020), apostrophes (U+0027), and characters from the following Unicode categories:

Values can be no more than 100 characters long.

...

Wildcard
Description
Example expressions
Details
?Wildcard representing one character
Each ? represents one character.
wh?

The following words will match the example expression: "who" and "why". For an example of an expression using the ? wildcard, see Example 2. Expression using the ? character wildcard.

wh??The following words will match the example expression: "what", "when", "whom". For an example of an expression using the ?? wildcard, see Example 5. Expression using the ?? wildcard.
*
Anchor
Characters
Characters
Wildcard representing zero to many characters		sit*

The following words will match the example expression: "sit", "sits", "sitting". For an example of an expression using the * wildcard, see Example 3. Expression using the * character wildcard.

Note

To use * to represent a character or characters, ensure that the * is contiguous with the characters in the containing word.

You can also use * to represent a word or words. For information, see Wildcard representing zero to many words.


#Wildcard representing one numeric character ###

Only digits will match the example expression, not text.

Text containing "123" will match the example expression but text containing "one two three" will not.

For an example of an expression using the # wildcard, see Example 4. Expression using the # character wildcard.

*
Anchor
Words
Words
Wildcard representing zero to many words		cat * mat

The following phrases will match the example expression: "cat mat", "cat sits on the mat", and "cat always sits happily on the mat".

For an example of an expression using the * wildcard, see Example 6. Expression using the * word wildcard.

Note

To use * to represent a word or words, type a space between the * and any other characters in the expression.

You can also use * to represent a character or characters. For information, see Wildcard representing zero to many characters.


~NRepresents the number of words that can appear between the specified words in a phrasecat mat ~4

A phrase that contains N or fewer words between the specified words will match the example expression.

The following phrases will match the example expression: "cat mat", "cat sits on the mat", and "cat always sits on the mat".

For an example of an expression using the ~N wildcard, see Example 7. Expression using the ~N wildcard.

Note

If used, the expression must appear at the end of the phrase.

If the expression contains more than two words, ~N applies to the number of words between any of the specified words.

For an example of an expression using using the ~N wildcard with more than two words, see Example 8. Expression using the ~N wildcard.


...