Using Dashboards you can configure various components—widgets—to represent past and current activity in your account. The components, or widgets, use near real-time APIs to gather data.
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- Log in to the NewVoiceMedia platform. For information about logging in to the NewVoiceMedia platform, see Logging in to the NewVoiceMedia platformVonage Contact Center Admin Portal.
- If you are the supervisor of multiple accounts, select the account that you want to access Dashboards for, and click Select.
From the NewVoiceMedia homepage, move your mouse pointer over the menu icons on the left of the page.
In the menu that appears, click Dashboards. Dashboards appears.If your account has no dashboards available or you do not have access to any existing dashboards, a blank page appears. If enabled for your account, a single button to create a new dashboard is available.
If you have dashboards available to you in your account, a list of available dashboards appears.
Dashboards that you own appear at the top of the page; others are sorted alphabetically below.
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sorted alphabetically below.
Depending on your user type, you can now use Dashboards to view, create, configure, save, share, and delete dashboards. You can add widgets to and delete widgets from dashboards, and rearrange widgets on a dashboard. For information about these tasks, see the following sections.
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If you have read-only access to Dashboards, you can perform the following tasks only:
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How do I manage dashboards?
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- Mark a dashboard as a favorite. To mark a dashboard as a favorite, click the star icon in the dashboard tile. The star icon changes to a solid yellow color. A non-favorited dashboard contains a star with a grey outline.
- Search and filter dashboards. To filter the list of dashboards, start typing part of the required dashboard's name in the Search and Filter field. The list of dashboards is filtered as you type. You can alternatively filter the list to display only favorited dashboards. Click Only Favorites to display only favorited dashboards.
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To explore the different data types and their metrics, click to expand the data types—one at a time. For information about the metrics, see MetricsDashboard metrics.
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| If you have chosen the widget you want to display data in, the list of available metrics is limited to the metrics that the widget can display. |
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Depending on the widget you select, available options for the widget appear in the OPTIONS area of Widget Configuration.
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| Group Elements Together That Are Less Than | In a Donut widget, you can group together elements that contain less than the specified percentage of interactions or agents. The grouped elements appear in a new element, Other. For example, in a Donut widget that displays calls offered to queues setting the Group Elements Together That Are Less Than to 10%, any queues that were offered fewer than 10% of the calls are grouped. Type the percentage below which you want to group elements. The default percentage is 1. | ||
| Legend Placement | Donut and Trend widgets can display a legend which lists the widget's metrics. Click None, Right or Bottom to display no legend or a legend on the right side or bottom of the widget. The default setting is None. | ||
| Stacked Series | In a Trend widget, you can stack the data in an Area, Area Spline, or Bar chart. In a stacked series, the metrics' or groups' data appears on top rather than alongside or layered.
The default setting is No. Click Yes to stack the data or No to leave as default. | ||
| Chart Type | A Trend widget can display five different types of charts: Area, Area Spline, Bar, Line, Spline. For examples of Area Spline, Line and Spline charts, see Answered and abandoned calls, Calls Offered, and Answered by media type charts in Overview of Dashboards. For examples of bar charts, see Stacked series and Non-stacked series charts above. Click the chart type you want to display in your widget. The default Chart Type is Area. | ||
| Series | In a Trend widget, you can display each metric or each grouping as one or more data series. Click Per Metric to show an area, bar or line for each metric. The default Series is Per Metric. The maximum number of series that a Trend widget can display, is 10. | ||
| Show Summary Row | A List widget displays data in a table. You can choose to display a summary row at the bottom of the table. Click Yes to display the summary row. The default setting is Yes. | ||
| Number of Metrics per Row | In a Multi Big Number widget, you can specify how many metrics appear in each row in the widget. Click a number from 1 to 12. The default number is 3. | ||
| Target Time to Answer | If you select the SLA metric and a Big Number, Gauge, List or Multi Big Number widget, you can specify the time that interactions must have been answered within. Inbound interactions that were answered within this time are counted as meeting their SLA. Define the time that interactions must have been answered within to count as meeting their SLA. The default setting is 20 seconds. | ||
| Significant Interactions Duration | If you select the Significant Interactions metric within Agents data type and a Big Number or Multi Big Number widget, you can specify the length of interaction that makes it 'significant'. Define the minimum time that an agent must spend handling an interaction for the interaction to be counted as significant. The default time is 30 seconds. |
Defining thresholds for your widget
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