The Insights products area in the Vonage Contact Center admin portal contains three insights products — Team Monitoring, Real-time Analytics, and Historical Analytics. Currently, Insights also contains one legacy product — Real Time (legacy).

The three insights products share several common user interface elements. For information, see Accessing and navigating Insights products.

In this section
Accessing and navigating Insights products Team Monitoring Overview of Team Monitoring Configuring Team Monitoring access Using Team Monitoring Real-time Analytics Overview of Real-time Analytics Using Real-time Analytics Real-time Analytics metrics Historical Analytics Overview of Historical Analytics Configuring Historical Analytics access Using Historical Analytics Historical Analytics reference Real Time (legacy) Overview of Real Time Configuring Real Time Using Real Time Real Time reference

In this section

Accessing and navigating Insights products
Team Monitoring
Real-time Analytics
Historical Analytics
Real Time (legacy)