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The first time NewVoiceMedia tries to send you a visual browser notification, your your browser will ask you to allow notifications. Click to allow notifications.
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When NewVoiceMedia routes a call to your personal queue, NewVoiceMedia sends a priority call notification to your browser. For information about personal queues, see Personal queues. If priority call handling is enabled for your account, you will also receive a priority call notification when a priority call is routed to the applicable virtual queue. For information about priority calls, see Priority call handling.
In Firefox, the priority call notification appears for up to 10 seconds.
In Chrome, the priority call notification remains for as long as you are eligible to handle the priority call is your personal queue; that is, until you answer the call, another agent answers the call, or until the personal queue times or tagged skills time out.
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If you want to set a value other than the caller's CLID to appear in the priority call notification, you can configure a display name. For information about setting a display name, see Setting a display name for an inbound call. |
Audible notifications
If enabled for your account, along with a visual notification, when a priority call is delivered to your personal queue (a priority call)routed to you, the browser will play an audible chime. The chime will be played in your default output device.
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