To upgrade to the latest version of ContactWorld NewVoiceMedia in Salesforce, perform the following steps:
- Log into the host Salesforce Org.
Open the URL that NewVoiceMedia provides you in a new tab in the same browser in which you are logged into Salesforce. The installation page appears.
- In the field labelled This app is password protected., type the password provided to you.
Click Install in to your Salesforce org. - In another browser window, go to https://nvm.force.com/hub/s/package-install-link-and-password on the NewVoiceMedia Community Hub. If you are prompted to log in to the Community Hub, do so.
- After reading the information on the page that appears, click either the Production or the Sandbox installation link as appropriate for your Salesforce org. The upgrade page appears.
Click Install for All Users.
Click InstallUpgrade.
The installation upgrade starts. You receive an email when the installation upgrade is complete.
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| If you are upgrading from a version prior to 18.232, you must perform some additional steps to continue using NewVoiceMedia in Salesforce. For information about these steps, see Upgrading from a version of NewVoiceMedia earlier than 18.232. |
You must now configure your installation of
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NewVoiceMedia in Salesforce. For information about configuring
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NewVoiceMedia, see Configuring NewVoiceMedia in Salesforce.
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