A categorization profile contains categories and subcategories for the Conversation Analyzer feature. Conversation Analyzer uses the profile to categorize transcripts of call recordings. The profile also contains any substitution and redaction rules you provide. Using the substitution and redaction rules, Conversation Analyzer refines the transcribed text.
The categorization profile applies to the associated account. For information about where you can view the categorized recordings and refined transcripts, see Listening to and commenting on a call recording.
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Valid expression and find values contain only alphanumeric, apostrophe and space characters; that is, values can contain spaces (U+0020), apostrophes (U+0027), and characters from the following Unicode categories:Values can be no more than 100
Unicode Category Name | Description |
|---|---|
| Ll | Letter, Lowercase. For example, a-z, ᵯ, ḅ, ṥ, ở, ﬓ |
| Lu | Letter, Uppercase. For example, A-Z, Ý, Ŧ, Ǣ, Щ, 𝕐 |
| Lt | Letter, Titlecase. For example, Dž, ᾎ, ᾟ, ᾭ |
| Lo | Letter, Other (e.g. ª, ܗ, 爨) The Mongolian Letter "Manchu Ali Gali Lha" (U+18AA,) is not allowed within expression and find values. This character is used internally within the categorisation engine. If the character appears within spoken text, conversation analyzer treats the character as an apostrophe. |
| Lm | Letter, Modifier. For example, ʰ, ᵓ, 〲, ꟹ |
| Mn | Mark, Nonspacing. For example, ុ, ᜴ |
| Nd | Number, Decimal Digit. For example, 0-9, ۳, ૮, ๗ |
| Pc | Punctuation, Connector. For example, _, ‿, ⁀, ⁔, ︳, ︴, ﹍, ﹎, ﹏, ＿ This category includes ten characters; the most commonly used is the LOW LINE character (_), u+005F. |
Values can be no more than 100 characters long.
replace value validation
Values can be no more than 64 characters long.
Wildcards in values
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