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| How do I add the New Callback action to Contacts or Leads?From ContactWorld version 2.8.0 in Salesforce, If you are using Salesforce Classic, and if enabled for the account, an agent can schedule a callback. Scheduling a callback creates a reminder that prompts the agent to call a contact or lead at a time that's more convenient for them. | Note |
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| You can currently use this feature only with Contact and Lead objects. |
Before an agent can use this feature, you must add the New Callback action to the publisher actions area on Contact, Lead, or both, objects. | Note |
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You can currently use this feature only with Contact and Lead objects. Because quick actions appear in the Chatter feed, to use the New Callback quick action, you must enable Chatter in your Salesforce org. |
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| root | Configuring advanced featuresContactWorld in Salesforce (optional tasks) |
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To add the action to a Contact page layout perform the following steps:
- Go to the Administration Setup Page in Salesforce.
- On the left-hand side of the Salesforce window, in the App Setup or Build section, expand Customize and then Contacts.
- In the expanded list of items, click Page Layouts. Contact Page Layout appearsyour Contact object's Page Layouts within Setup in Salesforce.
- Locate the page layout that you want to add the callback action to and click Edit alongside. The page layout appears in edit mode.
In the top section, click Actions. The available actions appear.
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| Drag New Callback down to the Actions in the Publisher area. |
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Click Save. The task page layout is saved. When you open a Contact record, the New Callback action appears in the publisher actions area.
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