For a full description of these features, please see the Winter '17 Release Notes.
Check back here from the 7th of November 2016 for access to all the documentation on the features included in this release.
Performing at Scale
As your organization grows, fine tuning teams and systems to perform at their peak can feel like a constant task. At NewVoiceMedia we want to make this as easy and simple as possible for you by including in our Winter Release a number of features designed to aid configuration and system management for organizations of all sizes.
| ContactWorld for Sales | ContactWorld for Service | |||||||
|---|---|---|---|---|---|---|---|---|
| Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
| User License Management | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dynamic Audio Announcements for UCD | ✓ | ✓ | ✓ | ✓ | ||||
Marketing Automation Support | ✓ | ✓ | ✓ | ✓ | ||||
- User License Management
- Dynamic Audio Announcements for UCD
- Marketing Automation Support
Maximizing Team Efficiency
...
| ContactWorld for Sales | ContactWorld for Service | |||||||
|---|---|---|---|---|---|---|---|---|
| Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
Equal Call Distribution | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Auto Call Recording Management | ✓ | ✓ | ✓ | ✓ | ||||
Time-zone Support for Dial Lists | ✓ | ✓ | ||||||
Cross List Prioritization | ✓ | ✓ | ||||||
- Equal Call Distribution
- Auto Call Recording Management
- Time-zone Support for Dial Lists
- Cross List Prioritization
Improving User Experience
...
| ContactWorld for Sales | ContactWorld for Service | |||||||
|---|---|---|---|---|---|---|---|---|
| Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
Salesforce Lightning Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Agent Selection of Personalized Number | ✓ | ✓ | ✓ | ✓ | ||||
Dynamic Overflow Routing | ✓ | ✓ | ✓ | ✓ | ||||
Self-Service Payments | Available as an additional module | |||||||
- Salesforce Lightning Support
- Agent Selection of Personalized Number
- Dynamic Overflow Routing
- Self-Service Payments
Intelligent Communications Platform
...
| ContactWorld for Sales | ContactWorld for Service | |||||||
|---|---|---|---|---|---|---|---|---|
| Express | Essentials | Select | Premium | Express | Essentials | SelectSelect | PremiumPremium | |
Single Sign-on for ContactWorld | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Insights API | ✓ | ✓ | ||||||
- Single Sign-on for ContactWorld
- Insights API