For a full description of these features, please see the Winter '17 Release Notes.

Check back here from the 7th of November 2016 for access to all the documentation on the features included in this release.

Performing at Scale

As your organization grows, fine tuning teams and systems to perform at their peak can feel like a constant task. At NewVoiceMedia we want to make this as easy and simple as possible for you by including in our Winter Release a number of features designed to aid configuration and system management for organizations of all sizes.

• User License Management

• Dynamic Audio Announcements for UCD

• Marketing Automation Support

Maximizing Team Efficiency

With our Winter Release we’ve focused on new features that help you and your teams to focus on doing what they do best, be that smashing sales targets or delivering excellent customer service, rather than managing technology.

• Equal Call Distribution

• Auto Call Recording Management

• Time-zone Support for Dial Lists

• Cross List Prioritization

Improving User Experience

The easier it is for your agents to do their job, the better the customer experience. With this in mind we’ve a number of new features in the Winter Release that focus on removing barriers to information, streamlining processes and improving the agent interface.

• Salesforce Lightning Support

• Agent Selection of Personalized Number

• Dynamic Overflow Routing

• Self-Service Payments

Intelligent Communications Platform

At the forefront of the service we provide is the revolutionary cloud technology that forms the infrastructure of ContactWorld. Along with ongoing work to maintain our high level of service, we have been working on using more sophisticated tools and improving global capabilities.

• Single Sign-on for ContactWorld

• Insights API