To use popping in Salesforce Lightning Experience apps you must enable the feature for your account. For information about Salesforce record popping in ContactWorldNewVoiceMedia, see Salesforce record display and popping in NewVoiceMediaVonage Contact Center.
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To enable popping in Salesforce Lightning Experience apps, switch on the Always Pop Matching Record in Salesforce Lightning and Lightning Console feature for your account in the Account Feature Control section in System Settings in ContactWorldthe NewVoiceMedia platform. For information about switching on features for your account, see Controlling features for your account.
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