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When you integrate NewVoiceMedia into Salesforce, you are able to use all the usual NewVoiceMedia features. You can also use Click to dial. Using Click to dial, you can perform the following tasks:

  • Make an outbound call. For information about making an outbound call using Click to dial, see 230569094.
  • Use a dynamically selected callback number. For information about using a dynamically selected callback number when you make an outbound call using Click to dial, see 230569094.
  • Consult with a third party. For information about consulting with a third party using Click to dial, see 230569094.
  • Transfer a call. For information about transferring a call using Click to dial, see 230569094.

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Using NewVoiceMedia in Salesforce you can transfer calls using ContactPad in the standard way. For information on transferring calls using ContactPad, see Working with an inbound call. Additionally, if you have the Click to dial feature enabled, you can also transfer calls using Click to dial. For information about transferring calls using Click to dial, see 230569094 Using Click to dial in NewVoiceMedia in Salesforce.