Using Vonage Contact Center in Salesforce
When your Vonage Contact Center is integrated with Salesforce, you are able to use all the usual Vonage Contact Center features along with many Salesforce features. This integration enables you to make and transfer calls using the Click to dial facility, open Salesforce records relating to a call, and so on.
In this section
- Logging in to and out of ContactPad in Salesforce
- Receiving inbound calls using Vonage Contact Center in Salesforce
- Using Click to dial in Vonage Contact Center in Salesforce
- Logging a call during the call
- Transferring a case or a custom object
- Running Salesforce call center reports
- Accessing, scoring and commenting on call recordings using Vonage Contact Center in Salesforce
- Using callbacks using Vonage Contact Center in Salesforce
- Using Vonage Contact Center in the Salesforce Mobile App on your mobile device
- Setting disposition codes for Vonage Contact Center in Salesforce
- Using multi-interaction routing
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